Returns & Revocation

We’re here for you

As a specialist retailer, we supply exclusively to business customers in the fields of Permanent make up, cosmetics and aesthetics. Our online shop is therefore aimed exclusively at business owners as defined in Section 14 of the German Civil Code (BGB).

Should there nevertheless be a reason for a complaint or return, we will of course be happy to assist you in a straightforward manner.

No statutory right of withdrawal

Please note that there is no statutory right of withdrawal for orders placed by business owners. Swiss Color does not, as a matter of principle, grant a voluntary right of return.

Complaints & Transport Damage

Please check your delivery for completeness and visible damage immediately upon receipt. Should an item have been delivered damaged or should there be an error in the delivery, please contact us within 7 days of receiving the goods at:

E info@swiss-color.com
T +43 5332 56671

Please send us as clear and detailed photographs as possible of the affected goods, along with your order number. We will find a solution as quickly as possible.

Incorrect orders

As many of our products are hygiene, pigment and consumable items, goods that have already been delivered cannot, as a rule, be returned.

If you have accidentally ordered the wrong item, please contact us immediately. Changes can often still be accommodated before the order is dispatched.

Quality guarantee

The quality and safety of our products are our top priority. Should you have cause for a complaint despite our careful quality controls, we will examine each case individually and fairly. Our aim is always to find a mutually agreeable and satisfactory solution.